Política de reembolso

NAMÚ BEAUTY — Return, Refund & Reship Policy

Contact: johanchico512@gmail.com
Last updated: March 3, 2026

At NAMÚ BEAUTY, we want you to love your order. If something arrives wrong or damaged, we’ll review your case and, when eligible, offer a refund and/or reshipment according to the guidelines below.

1) Timeframes to Report an Issue

Please contact us within the following time limits:

Wrong item / wrong color or size / missing items / product issues: within 7 days of delivery.
Damaged or defective items: within 7 days of delivery.
Delivered but not received: within 7 days after tracking shows “Delivered.”
No delivery (in transit): if delivery has not been completed for more than 30 days after shipment.

Email us at johanchico512@gmail.com with your order number and details.

2) Evidence Required (Photos / Proof)

To approve a refund or reshipment, we require clear evidence:

Photos of the product, packaging, and label (when applicable).
For delivery claims, provide the required proof described in Section 5.

Requests without evidence may be declined.

3) Product Issues — Eligible for Refund and/or Reshipment (Photo Required)

You may be eligible for a refund and/or reshipment if:

Product style is inconsistent (wrong model/item).
Wrong color or size received.
Missing quantity/items from the order.
Size error exceeds 3 cm (when measurements apply).

✅ Photos are required to verify the issue.

4) Quality Issues — Eligible for Refund and/or Reshipment (Photo Required)

You may be eligible for a refund and/or reshipment if:

The product is damaged and affects normal use.
The product has large stains.
The product has large areas of obvious wrinkles or scratches.

✅ Photos are required to verify the issue.

5) Shipping / Delivery Issues (Carrier Issues)

You may be eligible for a refund and/or reshipment if:

Your address details were correct, but delivery has not been completed for more than 30 days.
Tracking shows “Delivered” but you did not receive the package (evidence required).

Proof required for “Delivered but not received”

Please provide at least one of the following:

A screenshot showing the delivery dispute or claim (when applicable), or
A screenshot of your message requesting a reshipment due to non-receipt, plus any additional supporting context.

6) Not Eligible for Refund / Reshipment

We do not offer refunds or reshipments for:

The product size is correct, but it does not fit.
Customer dissatisfaction without a verified product issue.
Orders shipped according to the customer’s special requirements/confirmations (e.g., requested changes, confirmed sizing, similar style adjustments).
Minor issues such as:
- Thread ends, or
- Damage caused by the customer during unpacking (e.g., accidental scratches).
Packages that arrive and are waiting to be picked up (e.g., recipient not at home).
Re-delivery fees caused by incomplete or incorrect contact details provided by the customer.

7) Resolution Options

Depending on the case, we may offer:

Reshipment (same item or equivalent), and/or
Partial refund, and/or
Full refund.

The final resolution is determined after review and verification.

8) Refund Processing

If approved:

Refunds are issued to the original payment method when possible.
Processing times vary by payment provider.

9) Important Notes

Please ensure your shipping address is complete and accurate (street number + street name, city, state, ZIP).
Keep the packaging until you confirm the order is correct and in good condition.